Does Botao Moda offer dies for product application?▶
Yes, we offer compatible dies for our line of buttons, rivets, snaps, plates, and eyelets. These are specifically designed to ensure proper and efficient application.
How long does it take to receive a requested die?▶
- Standard dies: 48 hours.
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- Special function dies: 3 weeks.
What information do I need to provide when requesting a die?▶
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Button or snap model.
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Type of machine used for application.
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Any special requirements, such as size adjustments or technical specifications.
What if I have issues using the die?▶
If you experience application issues, you can contact our technical support team. We provide assistance to ensure the die works correctly with your machinery.
Does Botao Moda test dies before shipping?▶
Yes, all dies undergo application testing to ensure quality and compatibility with our products.
Botao Materials and Finishes
What types of materials does Botao offer?▶
We work with a wide variety of materials, including:
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Metals: zamak, brass, stainless steel, steel, and sustainable metals free of nickel, lead, and ferrous material.
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Polyester & Plastics: ABS, rubber, nylon, polypropylene.
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Natural Materials: coconut, wood, shell, mother of pearl, bamboo.
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Cardboard & Paper: coated and rustic or natural board stocks.
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Fabrics: Taffeta, Semi Damask, Damask, Damask Plus, Elite, Ultra Elite, and photographic qualities.
What finishes are available for product customization?▶
Basic, Antique, Oxidized, Rolling, Brushed, Hanging, Rusted, Oil Tumbling—over 150 options.
Does Botao offer eco-friendly materials?▶
Yes, we offer sustainable options such as:
- Brass 65, lead- and nickel-free metals, phthalate-free, ferrous-free metals.
- Materials compliant with ROHS (Restriction of Hazardous Substances) and California Proposition 65.
- FSC cardboard, recycled boards, seed paper.
- Sustainable PU leather.
- Recycled polyester buttons.
- Coconut fiber, wood, cactus fiber.
- Organic cotton labels.
Can I customize materials and finishes based on my design?▶
Of course. Every detail can be customized to reflect your brand’s identity — from the material to the finish.
Do you offer finish charts or physical samples for selection?
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Yes, we offer finish charts and sample books through your sales representative. We can also send physical samples.
What materials are recommended for different applications?▶
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Extreme durability: Stainless steel and brass.
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Custom designs and special finishes: Zamak.
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Eco-friendly options: Wood, coconut, dyed polyester.
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Labels & tags: Sulfated and rustic materials.
Do your materials and finishes meet international standards?
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Yes, our products comply with international quality and safety standards for heavy-metal-free materials, provided specific requirements are stated at the time of order.
Machinery or Product Application Issues
What information should I provide if I have machinery issues?▶
Please include: photos or videos of the malfunction.
Does Botao provide assistance with machinery adjustments?▶
Yes, we offer personalized technical assistance to ensure your machinery is properly set up for our products.
What information is needed for technical support?▶
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Machine model.
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Type of button, snap, or rivet being applied.
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Description of the issue (mechanical failure, pressure, alignment, etc.).
Does Botao repair machinery?▶
While we don’t offer general repairs, we provide recommendations and, in some cases, direct assistance to adjust machines used with our products.
What if I need a special die or tool for application?▶
Contact us to identify the right solution. We offer custom dies to ensure precise application.
How can I prevent application issues?▶
- Ensure your machine is adjusted to product specifications.
- Perform regular preventive maintenance.
- Follow our technical recommendations and manuals.
What if the problem persists after troubleshooting?▶
Schedule a technical visit or consultation with our specialized team.
Does Botao test products before shipping?▶
Yes, all products and tools undergo quality testing to ensure functionality in industrial processes.
Custom Design Requests
How can I request a custom design from Botao?▶
You can submit your request through our
official form, (physical or digital). This ensures all design details are clear for our team.
What information should I provide to the design team?▶
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Target segment: buyer profile (gender, age, lifestyle).
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Point of sale: where the garment will be sold (market, boutique, department store, etc.).
If you don’t have a logo in an editable format, our design team can help recreate or convert it.
How long does custom design development take?▶
- Minor adjustments: 2–3 business days.
- Production & delivery: 70–90 business days, depending on complexity.
Can I make changes after submitting the design?▶
Yes, modifications can be made in the early stages, though this may extend the delivery time slightly.
How do you ensure the final design meets my expectations?▶
We send a digital or physical prototype for your approval before production begins.
What if I need inspiration or design assistance?▶
Our creative team can provide guidance and proposals based on fashion trends and your brand goals.
What types of customization are available?▶
We can customize materials, finishes, shapes, embossing, textures, colors, and more.
Transfer Label Application
What should I consider before applying transfer labels?
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Use suitable fabrics (not recommended for nylon or water-repellent textiles).
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Use an industrial heat press with proper temperature and pressure control.
What are the optimal application conditions?▶
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Temperature: 160 °C (320 °F)
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Pressure: 60 lbs
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Pressing time: 6 seconds
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Peel: Hot peel
What if I work with water-repellent fabrics?▶
Contact your sales representative for specific temperature and application recommendations.
Can I use a manual or steam iron?
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No, manual or steam irons don’t provide the consistent pressure and temperature required for proper application.
How can I ensure greater durability of transfer labels?▶
- Follow application specs strictly.
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Make sure the fabric is clean and dry.
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Avoid harsh washing processes.
What if the transfer doesn’t adhere properly?▶
Check:
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Temperature or pressure issues.
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Insufficient pressing time.
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Incompatible fabric.
If the problem persists, contact us for technical support.
Can you help with application testing?▶
Yes, we offer testing and advisory services to ensure the transfers meet your specific needs.
Are Botao transfer labels eco-friendly?▶
Yes, our transfers are made with lead- and nickel-free materials and meet sustainable standards.
Product Warranty
What kind of product warranty does Botao offer?▶
We guarantee the quality, functionality, and durability of our products when used under recommended conditions and with appropriate machinery.
What does the warranty cover? ▶
Manufacturing defects, finish inconsistencies, and material issues that don’t meet agreed specifications.
How long is the warranty valid?▶
This depends on the product and its use, but we cover a reasonable period to detect and report manufacturing defects.
What’s not covered by the warranty?▶
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Improper or incorrect product use.
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Application with non-recommended machinery.
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Modifications or alterations to the original product.
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Normal wear and tear or extreme use conditions.
What should I do if I find a defect?▶
Contact your sales representative and provide:
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Problem details.
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Photos or videos.
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Lot information and purchase date.
Does Botao replace defective products?▶
Yes, if covered by warranty, we’ll replace the product or provide a suitable solution at no extra cost.
Do products meet international quality standards?▶
Yes. Depending on your specifications, we can supply a wide quality range (e.g., steel to eco brass, standard cardboard to FSC seed paper, polyester to organic cotton labels).
⚠️ It’s important to specify the required quality and standard (NOM) at the time of order, as each quality level involves different processes and costs.
Does Botao conduct quality tests before shipping?▶
Yes, every product undergoes strict quality control to ensure functionality and durability.
Do custom products have the same warranty?▶
Yes, provided designs and specifications were approved beforehand.
Does Botao offer technical support for product issues?▶
Yes, our technical team is available to assist and resolve any issues.
Botao Competitive Advantages
What sets Botao apart from other suppliers?▶
Botao stands out as a comprehensive supplier, offering a wide range of products and personalized services that combine quality, innovation, and efficient delivery.
What benefits does Botao offer in terms of customization?
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Unique designs tailored to your needs.
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High-quality materials and exclusive finishes.
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Integration of the latest fashion trends in every project.
Does Botao work with sustainable materials?▶
Yes, we offer eco-friendly options such as wood buttons, coconut fiber, and polyester dyed with vegetable dyes, as well as lead- and nickel-free finishes.
How does Botao ensure product quality?▶
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Rigorous quality tests at every production stage.
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Compliance with international material safety standards.
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Technical data sheets guaranteeing dimensions and properties.
Do you offer technical support and personalized assistance?▶
Yes, we provide technical guidance for correct product application and machinery support.
What delivery advantages does Botao offer?▶
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Ample stock of standard and custom products.
- On-time delivery throughout Mexico and abroad.
- Scheduled inventory options for recurring needs.
Does Botao offer innovative and exclusive products? ▶
Yes, we develop products based on international trends with advanced technologies like 3D designs, mirror finishes, and anti-counterfeiting features.
What cost advantages does Botao provide? ▶
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Competitive pricing through optimized processes and materials.
- Long-lasting solutions that reduce costs over time.
Can I consolidate multiple product lines with Botao? ▶
Yes, we offer a one-stop solution across categories like metal, polyester, and labels, simplifying your supply chain.
What kind of clients work with Botao? ▶
We serve leading national and international brands that value quality, innovative design, and tailored solutions.
Estimated Delivery Times
How long does delivery take for standard products? ▶
For in-stock products, delivery usually takes 3–5 business days, depending on your location.
What is the delivery time for custom products? ▶
Approximately 65–70 business days, depending on design complexity and prototype approval.
Do delivery times vary by product type?▶
Yes:
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Buttons and rivets: 70–90 days for custom products.
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Transfer labels: 30 days.
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Woven or embroidered labels: 45–60 days.
What factors may affect delivery time? ▶
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Delayed design approvals.
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Post-production design changes.
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Product complexity or special finishes.
Can delivery times be expedited for urgent orders?▶
Yes, in some cases. Ask your sales representative about priority delivery options.
How are scheduled inventory orders managed? ▶
We guarantee periodic deliveries according to the agreed schedule, minimizing delays.
Does Botao offer order tracking during production? ▶
Yes, we’ll keep you updated on your order status from design approval to final delivery.
How can I ensure my order arrives on time? ▶
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Provide complete information when placing your order.
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Approve designs promptly.
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Coordinate delivery needs with your sales representative.
Do these delivery times apply to international customers? ▶
Yes, but additional time may be required for customs and international shipping.
What happens if there’s a delay? ▶
If a delay occurs, we’ll inform you immediately and work quickly to resolve it.
Starter Package
What is Botao’s Starter Package? ▶
It’s an integrated solution including key products for textile, footwear, and leather goods production. This package ensures design, color, and finish consistency across items.
What products are included? ▶
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Buttons and rivets.
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Snaps and eyelets.
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Labels (cardboard, woven, transfer).
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Plates and other personalized accessories.
Can I customize the package products? ▶
Yes, all products can be customized in materials, finishes, and designs.
What’s the minimum to request a package?▶
At least three product families (e.g., buttons, labels, rivets).
What are the package benefits? ▶
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Product consolidation with one supplier.
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Visual and design consistency.
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Optimized production time and cost.
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Scheduled inventory and timely delivery.
How do I request a Starter Package?▶
Contact your sales representative and provide:
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Products to include.
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Required quantities.
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Specific designs or finishes.
What is the delivery time for the Starter Package? ▶
Standard lead time is 70–90 business days, depending on customization and design approval.
Can I split a package into separate orders? ▶
No, to maintain benefits and pricing, the package must be ordered and delivered as a set.
Does Botao offer stock options for packages? ▶
Yes, we can manage scheduled inventories to ensure product availability.
What if I need design assistance for the package? ▶
Our design team can help you develop products that reflect your brand identity and fit your needs.